This Privacy Policy outlines the principles and procedures Intensity Casino (“we”, “us”, “our”) follows in collecting, processing, storing, and protecting personal data of users (“you”, “your”) who access and use our online casino platform at intensityaus.com. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring your personal information is handled lawfully and transparently.
1. Collection of Personal Information
We collect personal information necessary to deliver our services, verify your identity, meet legal obligations, and enhance your user experience. Types of personal data collected may include:
- Full name
- Date of birth
- Residential and billing address
- Email address and contact phone number
- Payment information (such as credit card or banking details)
- Identification documents for verification
- IP address and device information
- Gaming activity and transaction history
Personal information is collected directly from you when you register an account, make deposits or withdrawals, participate in promotions, communicate with our support team, or access our website. In some cases, we may collect information from third-party verification providers to comply with regulatory requirements.
2. Use of Personal Information
Your personal information is used strictly for legitimate business purposes, including:
- Establishing and managing your user account
- Processing financial transactions and payments
- Fulfilling identity verification and anti-fraud obligations
- Providing customer support and responding to inquiries
- Informing you about updates, promotions, or changes to our services (subject to your communication preferences)
- Complying with legal, regulatory, and licensing obligations in Australia
- Conducting analytical and statistical research to improve our services
We do not use your personal information for purposes unrelated to the provision of our online casino services or as required by law.
3. Disclosure of Personal Information
We may disclose your personal information to certain third parties as necessary for the operation of our services and compliance with legal requirements. These parties may include:
- Payment processors and banking institutions
- Identity verification and anti-fraud service providers
- Regulatory authorities and law enforcement agencies (where required by law)
- Professional advisers (such as auditors or legal consultants)
All third parties handling your data are required to adhere to strict confidentiality and data security obligations. We do not sell or rent your personal data to third parties.
4. Data Security
We implement robust technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure. Security controls include data encryption, firewalls, secure sockets layer (SSL) protocols, access controls, and regular security assessments. Our staff are trained in data protection and are bound by strict confidentiality agreements. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal or regulatory retention requirements. When your information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe any information is inaccurate, incomplete, or outdated. Requests can be made by contacting our Privacy Officer as detailed below. We will respond to your request within a reasonable period and may need to verify your identity before providing access or making changes.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your online experience, analyse website traffic, and support website functionality. Cookies do not access information stored on your device or compromise your privacy. You can manage your cookie preferences via your browser settings, but disabling cookies may affect the functionality or performance of our site.
8. International Data Transfers
Some of our third-party service providers may be located outside Australia. Where personal information is transferred overseas, we ensure that the recipient is subject to privacy obligations comparable to those under the Australian Privacy Principles and that your information remains protected.
9. Direct Marketing Communications
If you consent to receiving marketing materials from us, we may use your contact details to send you information about our services, promotions, or updates. You may opt out of marketing communications at any time via the unsubscribe link provided in our messages or by contacting us directly.
10. Children’s Privacy
Our online casino is not intended for individuals under the age of 18. We do not knowingly collect or process personal data of minors. If we become aware that a minor has provided personal information, we will take steps to promptly delete such data.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our data handling practices. The updated policy will be posted on our website with the revised effective date. Please review this policy regularly to stay informed about how we protect your information.
12. Contacting Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer via the contact details provided on our website. We are committed to addressing your inquiries in a timely and transparent manner.
13. Complaints
If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint with our Privacy Officer. We will investigate your complaint and respond as soon as practicable. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy is effective as of 2026 and applies to all users accessing Intensity Casino in Australia.